Refund policy

Last updated: October 20, 2026

At Helio we want your glasses to arrive in perfect condition. If something is not right, we will fix it.

Damaged, defective or wrong items

If your order arrives damaged, with a manufacturing defect or does not match what you bought (model or color), write to us at helio20glasses@gmail.com within 30 days of delivery. Include your order number and photos or a video showing the problem.

Once we have reviewed it, we will send you a new piece or refund the amount, whichever you prefer. You do not need to send the product back.

Orders not received

If your order does not arrive within the estimated time, write to us with your order number. We will check the tracking and, if the package has been lost, we will send you a new one or refund the amount.

Change of mind

We do not accept returns or exchanges for change of mind, taste or size. Before buying, check each model’s measurements in its description and our size guide. This policy does not limit the rights granted to you by the consumer protection laws that apply in your country.

Cancellations

You can cancel your order free of charge as long as it has not shipped. Write to us as soon as possible at helio20glasses@gmail.com.

How you receive your refund

Refunds are made to the same payment method you used. How long it takes to show in your account depends on your bank or card issuer.

Contact

For any questions about your order, write to us at helio20glasses@gmail.com.